Monthly Team Performance Analysis
This monthly team performance analysis covers key metrics as a team. Together, we'll evaluate our collaborative efforts, assess individual contributions, and celebrate our achievements. We'll explore team performance, goal attainment, progress, and identify areas for improvement.
Ranking
We've secured the 8th spot in the rankings this month, a testament to our hard work and dedication as a team.
MoM Chart
During this month, we have made improvements in almost all metrics, showing consistency in getting closer every day to our goals As a team, Our biggest opportunity as a Team is AHT , Coaching agents side by side to reduce time in calls.
I am currently working on a personalized plan for each representative that focuses on both existing and new customers. The plan will be tailored to specific opportunity areas and will help the team to excel in video and upgrade initiatives.
July Performance
Key Metrics
Mobile Pitch vs MTD , Mob Attach rate
Score Card Month Over Month
Next Steps Action plans
Coachings
Attrition
June
During this month we have attrition with Vanessa Oviedo .
Identified Opportunities

1

Upgrade Existing Customers
Following Call flow and engaging with customers identifying customer needs during calls using Effective Pitch for missing LOB's or Upgrades.

2

Video and Xumo
Using video tools and talking about features and benefits of Spectrum services during calls, and establishing rapport with customers, will lead to increased future sales opportunities.

3

Improve Call Quality Monitoring with Coaching time
By monitoring calls for quality assurance, we can identify areas for improvement and provide targeted employee training.
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